Rozair operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated jewelry shopping experience. Rozair is powered by Shopify, which enables us to offer our products and services to you.
This Privacy Policy explains how Rozair collects, uses, processes, shares, and protects your personal information when you visit our website, browse our products, create an account, place an order, contact us, or otherwise interact with our services.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you. Depending on how you interact with our website, we may collect the following types of information:
- Contact details: Name, email address, phone number, billing address, and shipping address.
- Order and transaction information: Products you view, add to cart, purchase, exchange, cancel, or inquire about.
- Payment information: Payment method details, transaction confirmation, and payment-related information. Payment information may be processed securely by Shopify and/or third-party payment providers.
- Account information: Username, password, preferences, saved details, and account settings, if you create an account.
- Communication information: Details you provide when contacting us for support, order assistance, exchange requests, or general inquiries.
- Device and usage information: IP address, browser type, device information, location-related data, pages viewed, time spent on the website, and other usage activity.
- Marketing preferences: Information related to your email, SMS, WhatsApp, or advertising preferences, where applicable.
How We Collect Your Information
We may collect personal information from the following sources:
- Directly from you when you browse our website, place an order, create an account, fill out a form, contact us, or subscribe to updates.
- Automatically through our website using cookies, pixels, analytics tools, and similar technologies.
- From service providers such as Shopify, payment processors, shipping partners, analytics providers, marketing platforms, and customer support tools.
- From business or marketing partners where permitted by law and based on your interaction with our website or ads.
How We Use Your Personal Information
We use your personal information to operate our business, process your orders, improve your experience, and communicate with you. This may include the following purposes:
- To process and fulfill orders: Including payment processing, order confirmation, packaging, shipping, delivery updates, and customer support.
- To provide customer service: Including responding to your questions, resolving order issues, and handling eligible exchange requests.
- To improve our website and services: Including understanding how customers browse, shop, and interact with Rozair.
- To personalize your shopping experience: Such as showing relevant products, recommendations, reminders, or offers based on your browsing or purchase activity.
- For marketing and advertising: Such as sending promotional emails, SMS, WhatsApp messages, or showing online advertisements where permitted.
- For security and fraud prevention: Including verifying transactions, detecting suspicious activity, protecting our website, and preventing misuse.
- For legal and compliance purposes: Including maintaining records, responding to lawful requests, enforcing our policies, and complying with applicable laws.
Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar technologies to improve website functionality, understand customer behavior, measure performance, and support advertising or remarketing activities.
These technologies may help us remember your preferences, keep items in your cart, analyze website traffic, and show relevant advertisements. You may be able to manage or disable cookies through your browser settings. However, disabling cookies may affect certain features of our website.
Marketing Communications
If you subscribe to our updates or make a purchase from Rozair, we may send you communications related to new launches, offers, product recommendations, and brand updates through email, SMS, WhatsApp, or other available channels, where permitted by law.
You may opt out of promotional communications at any time by using the unsubscribe option provided in our messages or by contacting us. Even if you opt out of promotional messages, we may still send you non-promotional messages related to your orders, account, payment, delivery, or customer support.
How We Share Your Personal Information
We may share your personal information with trusted third parties only where necessary to operate our store, provide our services, comply with legal obligations, or improve your experience. These may include:
- Shopify, which hosts and powers our online store.
- Payment gateways and payment processing partners.
- Shipping, logistics, and delivery partners.
- Customer support, email, SMS, WhatsApp, and marketing service providers.
- Analytics and advertising partners.
- Technology, cloud storage, IT, and fraud prevention service providers.
- Legal, regulatory, or government authorities, where required by law.
We do not sell your personal information in the ordinary sense of the word. However, depending on applicable privacy laws, certain advertising or analytics activities may be considered “sharing” or “targeted advertising.”
Relationship with Shopify
Rozair is powered by Shopify. Shopify may collect and process personal information about your access to and use of our store in order to provide, protect, and improve its services.
Information you submit on our website may be transmitted to Shopify and other service providers, including those located in countries other than where you live. Shopify may also process information to support features such as checkout, payments, fraud prevention, analytics, and personalized shopping experiences.
To learn more about how Shopify uses personal information, you may visit: Shopify Consumer Privacy Policy .
Third-Party Websites and Links
Our website may contain links to third-party websites, platforms, payment gateways, social media pages, or other online services. We are not responsible for the privacy practices, content, accuracy, or security of websites that are not operated or controlled by Rozair.
We recommend reviewing the privacy policies and terms of any third-party websites you visit.
Children’s Privacy
Our website and services are not intended for children below the age of majority in their jurisdiction. We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so that we can review and take appropriate action.
Security of Your Information
We take reasonable steps to protect your personal information and maintain the security of our website and transactions. However, no method of transmission over the internet or method of electronic storage is completely secure.
We recommend that you do not share sensitive account details, passwords, payment information, or confidential information through unsecured channels.
Retention of Your Information
We retain your personal information only for as long as necessary to provide our services, process orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.
The retention period may vary depending on the type of information and the purpose for which it was collected.
Your Rights and Choices
Depending on where you live and the laws applicable to you, you may have certain rights regarding your personal information, including:
- Right to access: You may request access to the personal information we hold about you.
- Right to correction: You may request correction of inaccurate or incomplete personal information.
- Right to deletion: You may request deletion of personal information, subject to legal and business requirements.
- Right to portability: You may request a copy of certain personal information in a portable format.
- Right to opt out: You may opt out of promotional communications or certain marketing activities where applicable.
To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
International Transfers
Your personal information may be transferred, stored, or processed outside the country where you live, including by Shopify and other service providers. Where required, appropriate safeguards may be used for such transfers in accordance with applicable law.
Complaints
If you have concerns or complaints about how we handle your personal information, please contact us using the details below. Depending on your location, you may also have the right to contact your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, website features, technology, legal requirements, or business operations.
Contact Us
For any questions about this Privacy Policy, our privacy practices, or to exercise your rights, you can contact us at:
Email: rozair.jewelry@gmail.com
By using Rozair’s website and services, you agree to the terms outlined in this Privacy Policy.