At Rozair, every piece of jewelry is carefully inspected, quality-checked, and securely packaged before dispatch to ensure it reaches you in perfect condition.
Due to hygiene standards and the delicate nature of jewelry, we do not offer returns, refunds, or exchanges for reasons such as change of mind, personal preference, incorrect size selection, dislike of the product after delivery, or any other non-quality-related concern.
No Return & No Refund Policy
Rozair does not provide returns or refunds once an order has been shipped or delivered. All purchases made on our website are considered final.
We request customers to carefully review product details, size, images, and order information before placing an order.
Exchange Policy for Damaged, Defective or Incorrect Items
We offer an exchange only in cases where the product received is damaged, defective, or incorrect. To be eligible for an exchange, the issue must be reported within 48 hours of receiving the order.
A complete and clear unboxing video from the beginning of opening the package is mandatory for any damage, defect, or incorrect product claim. Claims without a full unboxing video may not be accepted.
To raise an exchange request, please email us at rozair.jewelry@gmail.com with the following details:
- Your order number
- A complete unboxing video showing the package being opened from the start
- Clear photographs of the item received
- Photographs of the outer and inner packaging
- A brief description of the issue
Once our team reviews and verifies the claim, we will offer a suitable resolution, which may include an exchange or replacement of the same product, subject to availability, at no additional cost.
Requests submitted after 48 hours of delivery may not be eligible for review.
Important Conditions for Exchange
- The product must be unused and in its original condition.
- The product must be returned with its original packaging, tags, invoice, and accessories, if applicable.
- Exchange is applicable only after the claim is approved by our team.
- If a return shipment is required for an approved exchange, the customer will be responsible for the return shipping charge of ₹150.
- Exchange will not be accepted for personal preference, incorrect size selection, or change of mind.
- Refunds are not provided under any circumstances.
Order Cancellation
Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled, returned, refunded, or exchanged except in the case of a verified damaged, defective, or incorrect item.
Contact Us
For any questions regarding your order or exchange request, please contact us at rozair.jewelry@gmail.com.
By placing an order with Rozair, you agree to the terms outlined in this Return, Refund & Exchange Policy.