Welcome to Rozair. These Terms & Conditions outline the rules, rights, and responsibilities that apply when you visit our website, browse our products, place an order, or use any services provided through our online store.
The terms “we”, “us”, “our” and “Rozair” refer to Rozair. The terms “you”, “your” and “customer” refer to the person using our website or purchasing from our store. Rozair is powered by Shopify, which enables us to provide a secure and curated online shopping experience.
By accessing our website or placing an order with Rozair, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Return, Refund & Exchange Policy.
1. Use of Our Website
By using this website, you confirm that you are at least the age of majority in your jurisdiction or that you are using the website under the supervision of a parent or legal guardian.
You agree to use our website only for lawful purposes and in a way that does not harm, interrupt, damage, or misuse the website, its content, or any services provided by Rozair.
2. Account Information
You may be required to provide certain information such as your name, email address, phone number, billing address, shipping address, and payment details when placing an order or creating an account.
You agree that all information provided by you is accurate, complete, and up to date. You are responsible for maintaining the confidentiality of your account details and password, and for all activities that occur under your account.
3. Our Products
Rozair offers thoughtfully designed sterling silver jewelry, including 925 silver pieces made for everyday elegance. We make every effort to display our products, images, descriptions, colors, sizes, and details as accurately as possible.
However, slight differences in product color, shine, finish, size, or appearance may occur due to lighting, photography, screen settings, handmade finishing, or natural variations in materials.
Product descriptions, prices, availability, and designs may be changed, updated, or discontinued at any time without prior notice.
4. Jewelry Care & Usage
Sterling silver jewelry requires proper care to maintain its beauty and finish. Customers are advised to avoid direct contact with water, perfumes, chemicals, sweat, lotions, and harsh substances.
Tarnishing, fading, scratches, or damage caused due to improper usage, storage, exposure to chemicals, or regular wear and tear will not be considered a manufacturing defect.
5. Orders
When you place an order on our website, you are making an offer to purchase the selected product. Rozair reserves the right to accept, decline, cancel, or limit any order at our discretion.
Your order is considered accepted only after successful payment and order confirmation. We may contact you if there is any issue with your order, payment, address, availability, or delivery.
Please review your order details carefully before completing your purchase. Once an order is confirmed or shipped, changes may not be possible.
6. Pricing, Payments & Billing
All prices listed on our website are subject to change without prior notice. The price charged for your order will be the price shown at the time of purchase and reflected in your order confirmation.
Prices may not include shipping charges, taxes, duties, or other applicable charges unless clearly mentioned. You agree to provide accurate billing, payment, and contact information for all purchases.
Payments are processed securely through Shopify and/or trusted third-party payment providers. Rozair does not store your full payment card details.
7. Shipping & Delivery
We aim to process and ship orders within the estimated timelines mentioned on our website or communicated at the time of purchase. Delivery timelines are estimates only and may vary due to courier delays, location, weather, public holidays, operational issues, or circumstances beyond our control.
Rozair is not responsible for delays caused by shipping partners, incorrect address details, unavailability of the customer, customs processing, or force majeure events.
Once an order is handed over to the shipping partner, the delivery process is managed by the courier/logistics provider.
8. Return, Refund & Exchange Policy
Rozair does not offer returns or refunds once an order has been shipped or delivered. All purchases made on our website are considered final.
Exchange is applicable only in cases where the product received is damaged, defective, or incorrect, and only after verification by our team.
To be eligible for an exchange, you must contact us within 48 hours of delivery at rozair.jewelry@gmail.com with your order number, clear photographs, packaging images, and a complete unboxing video showing the package being opened from the beginning.
Claims without a full unboxing video may not be accepted. Products will not be exchanged for change of mind, personal preference, incorrect size selection, dislike after delivery, or any non-quality-related concern.
For complete details, please refer to our Return, Refund & Exchange Policy.
9. Order Cancellation
Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled, returned, refunded, or exchanged except in the case of a verified damaged, defective, or incorrect item.
10. Offers, Discounts & Promotions
Rozair may offer discounts, promotional codes, sale pricing, or limited-time offers from time to time. These offers may be changed, withdrawn, or cancelled at any time without prior notice.
Promotional offers cannot be combined unless clearly stated. If there is a conflict between promotional terms and these Terms & Conditions, the specific promotional terms will apply.
11. Intellectual Property
All content on this website, including but not limited to text, images, product photographs, graphics, videos, logos, designs, icons, layout, product names, and brand elements, belongs to Rozair or its licensors.
You may not copy, reproduce, distribute, modify, publish, sell, reuse, or exploit any part of our website, product images, content, branding, or materials without prior written permission from Rozair.
12. Third-Party Tools and Links
Our website may include links to third-party websites, payment gateways, shipping services, social media platforms, apps, or tools. These third-party services are provided for convenience and functionality.
Rozair is not responsible for the content, policies, privacy practices, accuracy, or security of any third-party websites or services. You should review the terms and policies of third-party platforms before using them.
13. Relationship with Shopify
Rozair is powered by Shopify, which helps us operate our online store and provide services to customers. However, all purchases made through our store are directly between you and Rozair.
Shopify is not responsible for any product, sale, order, delivery, exchange, damage, loss, or issue arising from your purchase from Rozair.
14. Privacy Policy
Your personal information is collected, used, and processed in accordance with our Privacy Policy. By using our website, you acknowledge that you have read and understood our Privacy Policy.
You can view our Privacy Policy here: Privacy Policy.
15. Customer Feedback, Reviews & Submissions
If you submit reviews, feedback, suggestions, photographs, testimonials, or any other content to Rozair, you allow us to use, reproduce, publish, display, and share such content for business, marketing, website, social media, and promotional purposes.
You confirm that any content submitted by you is accurate, lawful, and does not violate the rights of any third party.
16. Errors, Inaccuracies & Omissions
Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, offers, availability, shipping charges, or delivery timelines.
Rozair reserves the right to correct any errors, update information, cancel orders, or change details at any time without prior notice, including after an order has been placed.
17. Prohibited Uses
You agree not to use our website or services for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose. You must not:
- Violate any applicable law, rule, or regulation.
- Infringe upon our intellectual property rights or the rights of others.
- Upload or transmit viruses, malware, harmful code, or spam.
- Attempt to hack, disrupt, damage, or misuse our website or systems.
- Collect or misuse personal information of others.
- Use automated tools, bots, scrapers, or AI agents to access or extract data without permission.
- Impersonate another person or provide false or misleading information.
We reserve the right to restrict, suspend, or terminate access to our website if we believe these Terms have been violated.
18. Disclaimer of Warranties
Our website, services, and products are provided on an “as is” and “as available” basis, except where expressly stated by Rozair.
We do not guarantee that our website will always be uninterrupted, secure, error-free, or free from viruses or harmful components. We also do not guarantee that product appearance, finish, or quality will match every individual expectation beyond the product description provided.
19. Limitation of Liability
To the fullest extent permitted by law, Rozair, its owners, partners, employees, affiliates, service providers, and licensors shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from your use of our website, products, or services.
This includes but is not limited to loss of data, loss of profits, delivery delays, product misuse, allergic reactions, improper care, regular wear and tear, or damages arising from third-party services.
20. Indemnification
You agree to indemnify and hold harmless Rozair, Shopify, and our affiliates, partners, employees, service providers, and representatives from any claims, damages, losses, liabilities, costs, or expenses arising from your breach of these Terms & Conditions, misuse of our website, violation of law, or infringement of third-party rights.
21. Termination
Rozair may terminate or restrict your access to our website or services at any time, without notice, if we believe you have violated these Terms & Conditions or engaged in any harmful, fraudulent, or unlawful activity.
22. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from or related to these Terms, our website, or purchases made from Rozair shall be subject to the jurisdiction of the competent courts in India, unless otherwise required by applicable law.
23. Changes to These Terms & Conditions
Rozair reserves the right to update, change, or replace any part of these Terms & Conditions at any time by posting updates on this page.
It is your responsibility to review this page periodically. Your continued use of our website after any changes are posted means that you accept the updated Terms & Conditions.
24. Contact Information
If you have any questions about these Terms & Conditions, your order, or our policies, please contact us at:
Email: rozair.jewelry@gmail.com
By using Rozair’s website or placing an order with us, you agree to the Terms & Conditions outlined above.